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When it comes to insurance claims, two of the most popular estimating software in the industry are Xactimate and Symbility. Both of these software programs are designed to simplify the claims process for insurance adjusters and contractors, allowing them to accurately estimate the cost of damages and repairs. However, despite having similar objectives, Xactimate and Symbility are quite different in terms of their features and functionality.
We will discuss the differences between Xactimate and Symbility, and help you understand which software is best suited for your business needs.
1. Overview of Xactimate and Symbility
Xactimate is a software program that is designed specifically for the insurance industry. Insurance adjusters and contractors frequently use it to produce precise estimates for property damage, including water damage, fire damage, and mold remediation. Xactimate is known for its extensive database of pricing information, which is updated regularly to reflect changes in the market.
Symbility, on the other hand, is a software program that is designed for use in the property and casualty insurance industry. It is primarily used to estimate damages and repairs for property claims, including water damage, fire damage, and wind damage. Symbility also includes features that allow adjusters and contractors to track the progress of a claim from start to finish.
2. Xactimate Vs Symbility
To help illustrate the differences between Xactimate and Symbility, let’s take a look at a comparison table below:
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| Feature | Xactimate | Symbility |
| Price Information | Extensive database | Limited database |
| Scope of Work | Detailed | Simplified |
| User Interface | User-friendly | Complex |
| Mobile App | Available | Available |
| Integrations | Limited | Extensive |
| Collaboration | Limited | Extensive |
| Customer Support | Available 24/7 | Available during business hours |
3. Pricing Information For Xactimate And Symbility
One of the main differences between Xactimate and Symbility is the extent of their pricing databases. Xactimate has a much more extensive database of pricing information, which is regularly updated to reflect changes in the market. This means that contractors and adjusters using Xactimate can create more accurate estimates for damages and repairs.
Symbility, on the other hand, has a more limited database of pricing information. While it does include some pricing information, it is not as comprehensive as that of Xactimate. This can make it more difficult for contractors and adjusters to create accurate estimates, particularly for complex claims.
4. Scope Of Work
Another key difference between Xactimate and Symbility is the level of detail included in their scope of work. Xactimate provides a more detailed scope of work, which includes line items for each task and material required for the repair or replacement of damaged property.
Symbility, on the other hand, provides a more simplified scope of work. This can be beneficial for contractors and adjusters who are new to the industry and need a more straightforward approach to estimating damages and repairs. However, for more complex claims, a more detailed scope of work may be necessary.
5. User Interface
Xactimate and Symbility also differ in terms of their user interfaces. Xactimate has a user-friendly interface that is easy to navigate, even for those who are new to the software. Symbility, on the other hand, has a more complex interface that may take some time to get used to.
6. Mobile App
Both Xactimate and Symbility have mobile apps available, allowing contractors and adjusters to create estimates on the go. This can be particularly useful for those who need to create estimates while on-site, as it allows them to input data and create estimates in real-time. The mobile apps for both software programs are available for both iOS and Android devices.
7. Integrations
Xactimate and Symbility also differ in terms of their integrations with other software programs. Xactimate has limited integrations with other software programs, which may make it more difficult for contractors and adjusters to streamline their workflow.
Symbility, on the other hand, has extensive integrations with other software programs, including customer relationship management (CRM) software, project management software, and accounting software. This can make it easier for contractors and adjusters to manage their workflow and streamline their processes.
8. Collaboration
Collaboration is an important aspect of the claims process, as it allows adjusters and contractors to work together to create accurate estimates and complete repairs. Xactimate has limited collaboration features, which may make it more difficult for teams to work together.
Symbility, on the other hand, has extensive collaboration features, including the ability to assign tasks and track progress. This can make it easier for teams to work together and complete repairs more efficiently.
9. Customer Support
Finally, both Xactimate and Symbility offer customer support to their users. Xactimate offers 24/7 customer support, while Symbility offers support during business hours. This means that Xactimate users can receive support at any time, while Symbility users may need to wait until the next business day for assistance.
Conclusion
Xactimate and Symbility are two of the most popular estimating software programs in the insurance industry. While both software programs are designed to simplify the claims process for adjusters and contractors, they differ in terms of their features and functionality.
Xactimate has a more extensive database of pricing information and a more detailed scope of work, while Symbility has a more simplified interface and extensive integrations with other software programs. Ultimately, the best software program for your business will depend on your specific needs and preferences.
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